Business Processing Outsourcing (BPO)

Virtually every business is dependent on the telephone, but most do not consider the detrimental effects of not having a professional timely response to their callers. Your calls will be routed to our own team of trained professionals who will then answer calls in your company’s name and according to your specific instructions. Whether you are looking for an inexpensive alternative to hiring your own receptionist or requiring response lines for a major campaign of any sort, we have the workable solutions for you.

With the assistance of our advanced call handling software, we can quickly and easily take orders on our own system.

The content management needs of today's business can be extremely complex. While the traditional functions of a content management system, such as versioning and tracking, are still applicable, the advent of the Internet has added new challenges and opportunities.

Whether your goal is managing multiple types of diverse digital content or simply outsourcing all your Content Management requirements or anything in between MYAK has the experience to help you sort through the technical and business issues and can be an extended unit to take care of all your content Management needs.

Technical Support

Because of certified professionals who are experienced and highly skilled. These well-trained professionals have good communication skills and are well-versed in multiple technologies.

Outsourcing Technical Support

MYAK offers technical support services of the highest calibre, ensures integrated 24 / 7 support, personalized technical support services with state-of-the-art technologies. We also provide high quality technical support services which are delivered at a quick turnaround time.

Outsourcing Technical Support: A Smart Business Option?

Technical support can no longer be treated as a peripheral process. It requires a dedicated and experienced team who will work around the clock to deliver higher value to customers. Outsourcing technical support to offshore partners is an astute business decision and many global companies look for offshore partners to outsource technical support services as they face operational constraints such as:

• High labour costs and attrition rates among technical support staff.
• Keeping infrastructure investments low
• Optimizing allocation of limited resources
• Need to relieve core resources of the organization from routine operations

Outsourcing technical support functions will greatly advantage ISVs and OEMs who need to run the technological race under highly competitive market challenges, allowing them to focus on their core processes without compromising on customer service and support. Let a professional and dedicated team devote all their energy and expertise to providing technical support services. This will prove to be financially profitable for your company and give a boost to your customer satisfaction rate.
Benefits of Outsourcing Technical Support Services with MYAK

• Higher revenue and margins due to reduced operational and infrastructure costs.
• Focus on core functions and business value creation.
• Improved operational efficiencies.
• Increased levels of customer satisfaction and customer loyalty.
• Leveraging the skills inventory of dedicated technical support teams.
• Multi-language technical support services.
• Facilitates improvements in product design process.
• Improvements in service delivery.

Technical Support Services Outsourcing: Pricing Model

The rates charged for technical support can be based on hourly basis.

• Per hour.

Customer support services

Customers, particularly of technical products, prefer a single and accessible point of contact to resolve their product- and usage-related queries. Post-sale technical support is so vital a function when it comes to selling technical products, that superior support can spell the difference between one product and another. Effective customer support is key to increased sales volumes, competent service delivery processes and determines the level of customer satisfaction. Our technical support consultants are available 24x7 to customers calling in to the Service Desk. Calls may be logged by telephone, email or the web and technical support representatives use a combination of engineering and customer interaction skills to resolve problems satisfactorily. Their performance can be monitored by customers remotely, ensuring transparency. Service delivery parameters are set by the client and executed to benchmarks of quality and response times.

Technical Support: Range of Services on offer

In the typically competitive business environment of today, superior technical support is recognized as a key factor in customer retention. IT helpdesks ensure increased output within organizations as employees enjoy higher comfort levels with systems in use.

Outsourcing Inbound Customer Services: The Advantage

Outsourcing the customer service function is looked at as a strategy for long term competitive advantage rather than a simple short term cost cutting tool. MYAK as an outsourcing destination offers a sustainable value proposition with a young and technology-savvy workforce, superior handling of business process initiatives and sustained cost advantages.

Outsourcing to MYAK - Good Customer Service

Ensuring customer loyalty for companies has become a challenging task. By understanding what your customer requires, your company will be able to achieve organizational success. If customer care is not part of your core competencies, try outsourcing to MYAK.

Inbound Customer Service Call Centres in Pakistan: Best Practices

The IT enabled service industry in Pakistan has seen an unprecedented growth with projected figures for 2008 touching a new high. The country has become a BPO hub, having cornered a sizeable market share in the call centre industry.

Consumer Debt Collection

In today's highly competitive retail climate the extension of credit is hardly an option - it is an absolute! But while more liberal credit terms attract customers, they don't always attract the "right" customers. As the number of outstanding debts grows with the local collection agencies, it is becoming more and more difficult to maintain efficiency and quality without hiring more highly trained staff. Thus resulting in high expenses under the salary account.

Benefits of Outsourcing with first world

We offer our collectors at rates that are surprisingly less than it would cost you to train, compensate, and house additional staff and much less than you would have to give up your hard earned profit. Availability of highly trained and skilled professional at reduced cost.

Strict Attention to your details.

Debtor Payments sent directly to you.

High-end Servers for database call & script routing.

For contingencies, we have ensured backups in the entire technological infrastructure, from servers, processors, leased lines and storage systems to fully back up UPS & generator systems.

All our employees go through an extensive training and language program, to ensure that there are no Cultural or Accent related Issues.

We are proud to offer collectors who are FDCPA, HIPAA and GLBA trained & tested personnel in the industry.

Skilled and professional collectors in the field of debt collection available throughout the timings as stated by FDCPA. (From 8 a.m. - 9 p.m.)

Able to distinguish a debtor with unfortunate circumstances and a credit criminal.

Willing to guide the uninitiated or hesitant debtor as to the benefits of payment.

Expert communicators who quickly determine what motivates payment.

Adept skip tracers.